Calathea offers exchange and return in all its products. If you want to change or return an order, you have a period of 30 calendar days since you receive it To return your order, you just have to notify us through the email address info@calathadancewear.com, indicating the order number and the email from where the purchase was made, andWe will contact you to manage the return. 

The items must be returned in the same packaging in which they were received, new, without signs of having been used, without odors, or stains of any kind (makeup) and with all the components of its packaging and labeling. If the item is not returned in its original condition, the buyer will be responsible for any loss in value.

Due to the nature of the items, or for health and hygiene reasons, and unless they arrive damaged or defective, Due to the nature of the items, or for health and hygiene reasons, and unless they arrive damaged or defective, changes or refunds are not accepted for: of:

• custom orders
• gift cards
• Intimate or hygienic items, such as masks

Once we receive the order back, we will send you an email confirming receipt, and we will notify you about the approval of the exchange or refund, if the item meets the above conditions. In your case, the refund will be paid in the same form of payment of the initial order, within a period of 14 working days from receipt in our offices.

*Changes or returns cannot be made in any physical store that has Calathea products. All returns or exchanges can only be made online and following the steps that we will send you by email once you notify us the exchange or return.

FREE returns via courier within Spain! 

We will send a carrier to collect your return at the address you choose**. We recommend you keep the courier receipt as proof of your return.

**Collection of returns valid only within the Spanish peninsular territory and in the Balearic Islands. The Canary Islands, Ceuta, Melilla and international destinations are excluded and shipping costs for returns are the responsibility of the buyer.

International return shipping:

Please consider using a trackable shipping service when booking shipping or purchasing shipping insurance to ensure your return arrives at our offices. We cannot guarantee receipt of your returned item.

The customer is responsible for shipping costs and any customs charges (taxes, duties, handling fees, VAT...) incurred in connection with returns. Shipping costs are non-refundable. In cases where customs charges are applied upon receipt of the returned order, the refund will be partial, as the shipping costs and any customs duties are payable by the customer. Shipping costs are non-refundable. En los casos en los que se apliquen cargos de aduanas a la recepción del pedido devuelto, el reembolso será parcial ya que los gastos de envío y posibles derechos de aduana corren cargo del cliente. 

Additional charges for customs clearance must be paid by the recipient; Calathea has no control over these charges, nor can we predict their amount. Customs policies vary widely from country to country; please contact your country's customs authority if you require further information. Please note that when customs clearance procedures are required, these may cause delays beyond our original delivery estimates.

• Shipping with Preferential Origin of the European Union: 

International shipments to the following countries are made with EU Preferential Origin and enjoy a reduced or exempt tariff (0%): Canada, Japan, United Kingdom, Andorra, Norway, Switzerland, Serbia, Republic of Korea, Iceland, Singapore, New Zealand, Jordan, Israel, Mexico, Chile and Colombia. 

Preferential Origin minimizes the payment of import duties (tariff) up to 0% in some cases, but does not avoid the payment of possible customs clearance management fees issued by transport companies, nor VAT in the country of destination, in the event that your order is randomly selected to be inspected by the import customs of the country of destination. DAt Calathea, we will do our best to minimise these charges, but we have no control over them and cannot predict how much they will be.  

Access the complete list of countries with preferential agreements with the European Union: EU trade relationships by country/region

If you would like assistance with returning an item, please send us an email to info@calatheadancewear.com— we’ll be more than happy to assist you!

Campaña de Navidad

The term for changes and returns is extended until January 15, 2027 for purchases made between November 18, 2026 and December 18, 2026.

¿Tienes duda con la talla o el modelo?

You can contact us through our email info@calathadancewear.com and we will try to help you in any way possible.

If after contacting us you still have doubts, remember that you can order all the models and sizes you want, try them on at home comfortably to decide, and return the others.