Shipping Policy

Calathea can ship your order to Spain (Peninsula, Canary Islands and Balearic Islands), Europe and a large number of countries in the rest of the world (Allowed countries are indicated on the web on the shopping cart page). We offer different types of shipping (standard and express) with different transport agencies, to see the shipping cost of each type you must enter the delivery address on the shopping cart page, there the different options and final prices will be displayed and you will be able to select the one that best suits your preferences.

We will not send any order before verifying the payment of the same. We will consider that the delivery is made at the time the carrier delivers the package to you and you have signed the proof of delivery. You must check and verify the condition of the delivered products, indicating on the carrier's delivery note all the damages that you observe in the package at the time of delivery. If the order does not show any visible damage, it is also advisable to open it and check it within a maximum period of 24 hours.

All the delivery times indicated are for guidance only, although we will make an effort to achieve these deadlines. Delays in delivery will not imply cancellation of the order or any compensation.

 Here we show you a indicative breakdown of the shipping prices.

National Shipments:

Standard national shipping from €3.
Express Shipping 24/48H – Correos Express from €4.
National Standard Shipping FREE for orders over 100 €.
Shipping preparation time: 3-5 business days.
* Delivery time Peninsula and Balearic Islands: 3-7 working days.
**PayPal and refund costs are not included in free shipping, (PayPal costs will in no case be free).

International deliveries:

Europe Standard Shipping from €10
Europe Express shipping 24/48H from €15.
Rest of the world from €20
International Standard Shipping FREE for orders over 150 € (destinations within the European Union).
Shipping preparation time: 3-5 business days. (*)
Delivery time: 5-7 working days.
**PayPal and refund costs are not included in free shipping, (PayPal and refund costs will not be free in any case).


Taxes and/or tariffs not included.

Shipments outside the European Union may be subject to taxes, duties and other fees imposed by the destination country. As a general rule, a recipient of an international shipment may be subject to import taxes, duties, and other fees imposed by the destination country. At Calathea we have no control over these fees nor can we predict their amount. Please contact your country's customs authority if you need more information. Customs control procedures may extend our shipping times.

*imBearing – COVID-19: Shipments outside of Europe may experience lengthy delays due to the current Covid-19 pandemic situation. We will do everything possible so that your shipment arrives in the shortest time possible, but you have to take into account that it can be delayed up to two months from when you place your order due to shipping times and customs. Customs procedures in countries with a high incidence of COVID-19 are taking longer than usual and may extend our estimated shipping times.

**All shipping times are indicative.
*** During the sales period or Black Friday, the preparation and delivery time may increase.


PRE-SALE orders

The estimated shipping date and preparation time is detailed in the description of each product. The shipping period will start from the moment the client receives the notification confirming the status of the order in preparation.