Shipping Policy

Calathea can ship your order to Spain (Peninsula, Canary Islands and Balearic Islands), Europe and a large number of countries in the rest of the world (The allowed countries are indicated in the web on the shopping cart page). We offer different types of shipping (standard and express) with different transport agencies, to see the shipping cost of each type you must enter the delivery address on the shopping cart page, there the different options and final prices will be displayed and you will be able to select the one that best suits your preferences.

We will not send any order before verifying the completion of the payment. We will consider that the delivery is made at the moment the carrier delivers the package to you and you have signed the proof of delivery. You must check and verify the status of the products delivered, indicating on the delivery note of the courier all the damages that you observe in the package at the time of delivery. If the order does not present any visible damage, it is also advisable to open it and check it within a maximum period of 24 hours.

All the delivery times indicated are for guidance only, although we will endeavor to respect these deadlines. Delays in delivery will not imply cancellation of the order or any compensation.

 Here we show you a indicative breakdown of shipping prices.

National Shipments:

Standard domestic shipping from € 3.
Express Shipping 24 / 48H - Express Mail from € 4.
National standard shipments FREE for orders over 100 €.
Shipping preparation time: 3-5 business days.
* Peninsula and Balearic Islands delivery time: 3-7 working days.
** Reimbursement and PayPal costs are not included in free shipping, (PayPal costs will not be free in any case).

International deliveries:

Europe Standard Shipping from € 10
Europe Express shipping 24 / 48H from € 15.
Rest of the world from € 20
International standard shipping FREE for orders over 100 € (destinations within the European Union).
Shipping preparation time: 3-5 business days. (*)
Delivery time: 5-7 working days.
** The reimbursement and PayPal costs are not included in the free shipping.

 

Taxes and / or duties not included.

Shipments outside the European Union may be subject to taxes, duties and other fees imposed by the destination country. As a general rule, a recipient of an international shipment may be subject to import taxes, duties, and other fees imposed by the destination country. At Calathea we have no control over these fees nor can we predict their amount. Please contact the customs authority of your country if you need more information. Customs control procedures can extend our shipping times.

*NOTE - COVID-19: Shipments outside of Europe may experience long delays due to the current Covid-19 pandemic situation. We will do everything possible so that your shipment arrives in the shortest possible time but you have to bear in mind that it may be delayed up to two months from when you place your order due to shipping and customs times. Customs procedures in countries with a high incidence of COVID-19 are taking longer than usual and may extend our estimated shipping times.

**All delivery times are indicative.
*** During the sales period or Black Friday, the preparation and delivery time may increase.

 

PRE-SALE Orders

The estimated shipping date and the preparation time are detailed in the description of each product. The delivery period will start from the moment the customer receives the notification confirming the status of the order in preparation.